ALERT CHANNEL
New feedback, delivered to any inbox
Point the integration at an address — a shared inbox, a helpdesk intake, your own — and every new thread arrives as a formatted email with the full comment and a link into the dashboard.
Available on Every plan, including Free.
HOW IT WORKS
What happens when feedback arrives
Credentials are encrypted at rest, every delivery records its outcome, and a failing integration never blocks the feedback itself.
On new feedback
A formatted email goes to the address you set, carrying the author, the full comment — email is the one channel that never truncates — and a link into the project.
No double-sends
If the integration address matches a member who already gets a personal new-feedback email, they receive one message, not two.
On every plan
Email notifications work on every plan, including Free — it's the one integration that never needs an upgrade.
GOOD TO KNOW
Before you connect Email
The specifics that save a support ticket — the same ones the docs lead with.
Separate from personal notifications
Members also get their own notification emails — replies, mentions, assignments, digests — controlled per person. The integration is the team-wide feed.
Allow-list the sender
Corporate mail filters drop unfamiliar senders more often than people expect — allow-list the sending domain before assuming the integration is broken.
Feedback in, Email notified, nothing re-typed
One script tag on the site, one connection to Email, and the pipeline runs itself.