Terms of Service

These Terms of Service ("Terms") are an agreement between Quad Labs Technologies LLC, 1021 E Lincolnway, 10208, Cheyenne, WY 82001, United States (operating as "Annot8," "we," "us," or "our") and the person or organization accepting them ("Customer," "you," or "your") for access to the Annot8 websites, dashboard, widget, APIs, documentation, and related services (the "Service"). By creating an account, accepting an order, or using the Service, you agree to these Terms.

The Service is offered for business and professional use, not personal or household consumer use. You represent that you are at least 18, can enter a binding agreement, and—if acting for an organization—have authority to bind it. Mandatory rights that cannot lawfully be excluded remain unaffected.

An order form or checkout, a signed data-processing addendum, and product-specific terms may supplement these Terms. If they conflict, the signed order form controls first, then the data-processing addendum for personal-data matters, then these Terms.

Annot8 provides visual website annotation, feedback collection, public boards and forms, recordings, live chat, Analytics, AI-assisted workflows, notifications, and integrations. Features vary by plan and may change as the Service develops.

• Provide accurate account information and keep it current.
• Protect credentials, use appropriate authentication controls, and promptly report unauthorized access.
• Assign workspace roles and access only to people who need them. Workspace owners and administrators are responsible for member activity and configuration.
• Use a unique project key only on authorized domains and keep secret credentials, integration tokens, and webhook URLs out of public content.
• You are responsible for end users and visitors who access the Service through your websites, links, or integrations.

You decide where and how to install the widget and what Customer Content to collect. You represent that you have authority to install it and will comply with all privacy, employment-monitoring, communications, consumer, accessibility, and recording-consent laws that apply to your use.

• Give visitors clear privacy and cookie/storage notices that identify Annot8 and accurately describe enabled features.
• Establish a valid legal basis and obtain consent before enabling non-essential Analytics or storage technologies where required.
• Obtain required participant consent before recording a screen, microphone, voice note, or communication.
• Respond to people whose data you control and notify Annot8 when our assistance is required.
• Do not use the Service for websites directed to children under 16 without prior written approval and a documented compliant process.
• Do not intentionally collect passwords, authentication tokens, full payment-card data, government identifiers, health data, biometric identifiers, or other highly sensitive data unless expressly agreed in writing and lawfully safeguarded.

Our handling of account data is described in the Privacy Policy. When Annot8 processes personal data for you, the parties will enter an appropriate Data Processing Addendum and use the published Subprocessors list.

"Customer Content" means data, websites, comments, recordings, files, messages, instructions, and other material submitted to or processed through the Service by you or on your behalf. As between the parties, you retain your rights in Customer Content.

You grant Annot8 and its subprocessors a worldwide, non-exclusive, limited license to host, copy, transmit, display, modify, and otherwise process Customer Content only as needed to provide, secure, support, and comply with the Service and your instructions. We do not use Customer Content to train our own general-purpose AI model. You represent that you have all rights, notices, and permissions needed for Customer Content and its processing.

We may generate and use aggregated or de-identified information that does not reasonably identify you, a visitor, or a customer. We may remove or restrict content when reasonably necessary to comply with law, protect rights or safety, or enforce these Terms, and will notify you where legally permitted and practicable.

You must not, and must not help another person to:

• Break the law; infringe intellectual-property, privacy, publicity, confidentiality, or other rights; or process data without required authority or consent
• Harass, threaten, discriminate, deceive, defame, exploit, or facilitate abuse, surveillance, or harm
• Upload malware; probe, scan, bypass, disable, overload, disrupt, or gain unauthorized access to the Service or another account
• Use keys, sessions, APIs, integrations, or automation to falsify traffic, send spam, scrape at unreasonable volume, or evade limits
• Reverse engineer or extract non-public source code except where that restriction is prohibited by law
• Resell, sublicense, or make the Service available as a standalone competing product without written permission
• Use AI output as the sole basis for decisions that create legal or similarly significant effects for a person, or for prohibited/high-risk use without required assessments and safeguards
• Represent AI-generated replies or transcripts as human-authored when disclosure is required

AI features may classify, summarize, transcribe, suggest, or reply using third-party models. Inputs and relevant context are sent to the disclosed provider. AI output can be incomplete, inaccurate, biased, or unsuitable. You must review output before using it and remain responsible for decisions, notices, and content. Annot8 labels AI interactions where required, but you are responsible for preserving those labels and making any additional disclosure required for your deployment.

Plan features, usage limits, billing interval, price, currency, and taxes are shown at checkout or in an order form. Polar acts as merchant of record for online purchases and may apply its checkout and payment terms. Unless stated otherwise, paid subscriptions renew automatically for the selected interval until canceled.

• You authorize recurring charges and must keep payment and seat information current.
• You may cancel through the billing portal. Cancellation stops future renewal; paid access normally continues until the end of the current period.
• Fees are non-refundable except where checkout terms, our published refund policy, or mandatory law provides otherwise. Current refund requests may be submitted to support@annot8.app within 14 days of purchase.
• We may change prices for a future renewal period after reasonable advance notice. Taxes and currency conversion charges may apply.
• We may downgrade or suspend paid features after failed payment, subject to required notice and cure rights.

Annot8 and its licensors own the Service, software, documentation, designs, trademarks, and related rights, excluding Customer Content. Subject to these Terms and payment of applicable fees, we grant you a limited, non-exclusive, non-transferable, revocable right to use the Service during the subscription term for your internal business purposes.

If you voluntarily provide product ideas or suggestions, you grant us a perpetual, irrevocable, worldwide, royalty-free right to use them without restriction or compensation, provided this does not give us rights in Customer Content or confidential information.

The Service depends on and can connect to third-party services. Their terms and privacy practices govern your direct relationship with them. You authorize us to exchange Customer Content with an integration you enable. We are not responsible for a third party's service, acts, availability, or changes, but this does not limit our obligations for subprocessors under an applicable data-processing addendum.

Each party will use reasonable care to protect the other's non-public confidential information and use it only to perform or receive the Service. Confidential information does not include information that is public without breach, independently developed without use of it, or lawfully received without restriction. A party may disclose information when legally required after giving advance notice where permitted.

We maintain safeguards designed for the nature of the Service, but no online service is completely secure. You must configure domains, roles, integrations, consent controls, and recording permissions appropriately. Send suspected vulnerabilities to security@annot8.app and do not publicly disclose them before we have a reasonable opportunity to investigate.

We may improve, add, or remove features and set reasonable technical or usage limits. We will use reasonable efforts to avoid materially reducing core paid functionality during a current term and to give notice of material adverse changes where practicable. Preview, beta, experimental, and free features may change or end at any time and are provided without service-level commitments.

We may suspend access to address a security risk, unlawful use, breach, non-payment, or risk of harm. Where practicable and lawful, we will give notice and a reasonable opportunity to cure.

You may stop using the Service or cancel a subscription at any time. Either party may terminate for a material breach not cured within 30 days after notice, or immediately if the breach cannot be cured, the other party becomes insolvent, or law requires termination.

Signed-in users can export personal account data and delete their account from Account & privacy. Account deletion is blocked while the user owns a workspace; ownership must first be transferred or the workspace deleted. Deleting an individual account anonymizes identity in shared workspace records rather than deleting customer-controlled team content. Workspace owners should retrieve needed Customer Content before deleting a workspace or ending the Service. We may retain data as described in the Privacy Policy, an applicable data-processing addendum, or law.

Each party represents that it has authority to enter this agreement. We warrant that paid Service will materially conform to its documentation under normal use. Your exclusive remedy for a verified breach is that we will use commercially reasonable efforts to correct it; if we cannot, you may terminate the affected paid Service and receive a prorated refund for the unused prepaid period.

EXCEPT FOR THAT EXPRESS WARRANTY AND TO THE MAXIMUM EXTENT LAW PERMITS, THE SERVICE, BETA FEATURES, AND AI OUTPUT ARE PROVIDED "AS IS" AND "AS AVAILABLE." WE DISCLAIM IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR MEET EVERY REQUIREMENT. NOTHING HERE EXCLUDES A WARRANTY OR REMEDY THAT CANNOT LAWFULLY BE EXCLUDED.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, NEITHER PARTY WILL BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, PUNITIVE, OR CONSEQUENTIAL DAMAGES, OR LOST PROFITS, REVENUE, GOODWILL, OR DATA, EVEN IF ADVISED THEY WERE POSSIBLE. EACH PARTY'S TOTAL AGGREGATE LIABILITY ARISING FROM THE SERVICE WILL NOT EXCEED FEES PAID OR PAYABLE FOR THE SERVICE DURING THE 12 MONTHS BEFORE THE EVENT; FOR A FREE SERVICE, THE CAP IS USD 100.

The exclusions and cap do not apply to liability that cannot be limited by law, or to a party's fraud, willful misconduct, breach of confidentiality, infringement or misappropriation of the other party's intellectual property, or Customer's payment obligations. These allocations are an essential basis of the agreement.

For business Customers, you will defend and indemnify Annot8 against a third-party claim arising from Customer Content, your websites or notices, your unlawful or unauthorized use, or your material breach. We will give prompt notice, reasonable cooperation at your expense, and control of the defense, subject to our right to participate and approve any settlement that admits fault or imposes a non-monetary obligation on us.

Before filing a claim, the parties will try in good faith for 30 days to resolve it by written notice to legal@annot8.app. The governing law and courts are those identified in the applicable order form; otherwise they are determined under applicable conflict-of-law and jurisdiction rules. Mandatory consumer, data-protection, and public-law rights are unaffected.

Neither party is liable for delay caused by events beyond reasonable control, excluding payment obligations. You may not assign this agreement without consent except with a merger or sale of substantially all relevant assets; we may assign it in connection with a reorganization or sale of the Service. The parties are independent contractors. Failure to enforce a term is not a waiver. If a provision is unenforceable, it will be modified to the minimum extent needed and the rest remains effective. These Terms and incorporated documents are the entire agreement about the Service and do not create third-party beneficiaries.

We may update these Terms. We will post the revised date and give reasonable advance notice of a material change to paid Service where required. Changes apply prospectively; continued use after the effective date constitutes acceptance where permitted. Notices to Annot8 must be sent to legal@annot8.app. Operational notices to you may be delivered by email, in-product message, or posting to the Service.