RELEASE NOTES,
AS THEY SHIP
Every release across the widget, the dashboard, and everything between. In plain language, the day it ships.
Widget 2.0: tabbed panel, live chat, and brand theming
- Completely redesigned embed widget with Home, Messages, and Feedback tabs.
- Live chat (Pro): visitors message your team from the widget, with typing indicators, read receipts, ratings, and AI auto-replies.
- New Appearance settings: brand color, corner position, and launcher label, configured in the dashboard with no redeploy needed.
- Light, dark, and auto themes that follow each visitor's OS preference.
- Hardened iframe isolation: host-page CSS can't break the widget, and the widget never touches your styles.
- Faster SPA navigation detection with zero per-mutation cost on busy pages.
Live chat inbox, automations, and integrations
- Agent-side live chat inbox in the dashboard with assignment, resolution, and conversation ratings.
- Automation rules: route threads by environment, priority, type, or page, and notify Slack or email.
- Two-way integrations for Linear, Jira, GitHub, Slack, and webhooks.
AI triage and reporting
- AI summaries, sentiment, and suggested assignments on incoming threads.
- Analytics (Pro): visitors, page views, devices, custom events, and conversions.
- Console errors, network failures, and performance metrics captured with every annotation.
Early access opens
- Pin-anywhere annotation widget with screenshots, screen recording, and element inspection.
- Projects, environments with hostname allowlists, public feedback links, and team workspaces.
- Per-seat Pro plan with a free tier.
RELEASE NOTES, IN YOUR INBOX
No drip campaigns. Just the notes on this page, the day they ship.